PlayPosit System Requirements

This page describes some of the system requirements for optimal PlayPosit functionality. For more details, visit PlayPosit Knowledge Base: System Requirements (opens in a new tab). If you're experiencing technical issues, please visit PlayPosit Knowledge Base: Troubleshooting Bulb Playback (opens in a new tab).

Internet Connection

For the ideal streaming experience, it is recommended to have a network internet speed of at least 10 Mbps. If you have a slower speed, the bulb may not play smoothly. You can check your internet speed with SpeedTest (opens in a new tab).

Web Browser Recommendations

PlayPosit works optimally with the latest version of Google Chrome. To download the latest version of Google Chrome, visit Google Chrome (opens in a new tab).

PlayPosit also works with Mozilla Firefox, Apple Safari, and Microsoft Edge.

Please make sure to enable third-party cookies in your browser for the best experience. 

Enable third-party cookies in:

• Chrome (opens in a new tab)
• Safari (opens in a new tab) (uncheck "Prevent Cross-Site Tracking") and Enable Cookies in Safari on Mac (opens in a new tab)
• Firefox (opens in a new tab)
• Edge (opens in a new tab)

Allow pop-ups in:

• Chrome (opens in a new tab)
• Safari: In the Safari app on your Mac, choose Safari > Settings, then select Websites. Find Pop-up Windows at the bottom of the left side list. Select Allow for D2L and PlayPosit sites from the menu.
• Firefox (opens in a new tab)
• Edge (opens in a new tab)

Web Browser Troubleshooting

If you're seeing a blue screen error or the bulb is not loading: Many browsers have recently tightened their security settings which may prevent PlayPosit Bulbs from loading. This can be fixed in Google Chrome or Firefox by following the steps below.

Firefox: Exempt Brightspace-D2L and integrated tools from Enhanced Tracking Protection

• Log in to D2L.
• Navigate to a PlayPosit Bulb in a D2L course (where the issue is occurring).
• Select the Shield icon near the URL address.
• Locate Enhanced Tracking Protection is ON for this site.
• Toggle the switch OFF for Enhanced Tracking Protection.
• The message should change to Enhanced Tracking Protection is OFF for this site.
• Reload the page and try viewing the Bulb again.

Chrome: Exempt PlayPosit from third-party cookie blocking

• Log in to D2L.
• Navigate to a PlayPosit Bulb in a D2L course (where the issue is occurring).
• Select the View site information icon near the URL address.
• Select Cookies in the menu that appears.
• Select the Blocked tab.
• Locate and select "api.playposit.com".
• Select Allow.
• Select Done.
• Repeat the steps but select “www.playposit.com” instead of "api.playposit.com".
• Reload the page and try viewing the Bulb again.

Tablet & Phone Troubleshooting

PlayPosit has no Android or iOS app. As long as you have the latest version of Google Chrome, you should be able to view PlayPosit Bulbs on a mobile device in the browser. However, for the best experience, we recommend viewing Bulbs on a computer or laptop. If you would like to build Bulbs, we recommend that you access PlayPosit through a computer or laptop.

If you are viewing a bulb on an Apple device with the Safari browser, you might experience playback issues. First, check to make sure that Prevent Cross-Site Tracking is un-selected in the browser privacy settings. 

• In the Safari app on your device, choose Safari, then choose Settings, then find Privacy & Security.
• Un-select Prevent cross-site tracking.

To learn how to prevent cross-site tracking in the Chrome app on your device (turn OFF 'Allow Cross-Website Tracking'), please visit How do I enable cross-site tracking on an iPad? (opens in a new tab).

Interaction Questions Not Appearing

If the interaction questions do not appear in the bulb, first enable cookies, disable cross-site tracking, and allow pop ups in your browser as described in the sections above. If those steps don't work, try changing the video source by following the steps below:

• Select Settings (gear icon) in the scrub bar.
• Under the Video menu, select Panopto.
• This will open a drop-down that allows you to change sources. Choose MP4 under Source 2.

Please schedule a consult if adjusting the browser settings and changing the video source does not resolve the issue.

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