PlayPosit System Requirements & Troubleshooting Guide

For optimal functionality, please review the system requirements and troubleshooting steps below. For more details, visit PlayPosit Knowledge Base: System Requirements (opens in a new tab) and Troubleshooting Bulb Playback (opens in a new tab).

Internet Connection

A minimum internet speed of 10 Mbps is recommended for smooth video playback. You can test your speed using SpeedTest (opens in a new tab).

Required Browser Settings

PlayPosit works best with the latest version of Google Chrome. It is also compatible with Mozilla Firefox, Apple Safari, and Microsoft Edge.

To ensure full functionality in any browser:

Enable third-party cookies (disable cross-site tracking)
Allow pop-ups

Enable Third-Party Cookies

Chrome

Go to chrome://settings/privacy in the URL bar
Select Third-party cookies
Choose Allow all cookies or Allow third-party cookies

Learn more: Change your third-party cookies settings (opens in a new tab)

Safari

Go to Safari > Settings > Privacy and deselect Prevent cross-site tracking
Go to Safari > Settings > Advanced and deselect Block all cookies

Learn more: Enable cookies in Safari on Mac (opens in a new tab)

Firefox

Select the shield icon near the URL
Toggle Enhanced Tracking Protection OFF for the site

Learn more: Third-party cookies and Firefox tracking protection (opens in a new tab)

Edge

Go to edge://settings/privacy in the URL bar
Under Cookies, select Don’t block cookies

Learn more: How to Enable Cookies (opens in a new tab)

Allow Pop-ups

Chrome

Go to chrome://settings/content/popups in the URL bar.
Add PlayPosit and D2L Brightspace URLs to the Allow list.

Safari

Go to Safari > Settings > Websites > Pop-up Windows
Set Allow for PlayPosit and D2L Brightspace sites

Firefox

Go to about:preferences#privacy in the URL bar
Under Permissions, manage exceptions under Pop-ups

Edge

Go to Settings > Cookies and site permissions > Pop-ups and redirects
Add PlayPosit and D2L Brightspace URLs to the Allow list

Web Browser Troubleshooting

Most playback issues are due to browser settings that are resolved by following the recommendations in Required Browser Settings.

For additional basic troubleshooting steps, visit the PlayPosit Knowledge Base: Troubleshooting bulb playback (opens in a new tab).

Tablet & Phone Troubleshooting

PlayPosit does not have a mobile app. You can view bulbs using the latest version of Chrome or Safari on mobile browsers. For best results, use a computer or laptop, especially when building bulbs.

Adjust Safari settings on iOS:

Go to Settings > Apps > Safari
Turn OFF the following: Block Pop-ups and Prevent Cross-Site Tracking

Adjust Chrome settings on Android, iPhone, and iPad (opens in a new tab)

Common Issue: Interaction Questions Not Appearing

If interaction questions are missing in a PlayPosit bulb, follow the recommendations below.

First, check your required browser settings

Enable cookies (disable cross-site tracking)
Allow pop-ups

If the PlayPosit interface is available

You can try switching the video source:

Select the Settings (gear icon) in the video scrub bar
Under Video, select Panopto
In the drop-down menu, change Source 2 to MP4

Learn more: Panopto Video KBA (opens in a new tab)

If a Panopto error message appears

Log into Panopto in a separate tab before viewing the bulb:

In your Brightspace course, select UA Tools > Panopto from the course nav bar
Return to the course, refresh the page, and try viewing the bulb again

Still Having Issues?

If adjusting browser settings and switching video sources doesn’t fix the problem, please schedule a consult or contact the InTech team for support. Contact Us